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I have a 3 year old whirlpool duet washerWFW96HEAWO. It had

Customer Question
been working fine until this...
I have a 3 year old whirlpool duet washerWFW96HEAWO. It had been working fine until this morning when I did the Affresh clean cycle. It leaked under the bottom during some part of the cycle. Not a tremendous amount but enough to see dripping onto floor. Seemed like it happened during the extreme sloshing part.
Submitted: 1 year ago.Category: Appliance
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8/2/2016
Appliance Technician: George-Allsorts, Senior Appliance Technicial Manager replied 1 year ago
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1,448
Experience: Senior Service & Technical Manager at Allsorts Recycling & Appliance Repairs
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Hello Mary Ann, my name is George,

Can you tell me if the water was coming from underneath or from down the front of the appliance.. also, was the leak on the left, center, or right of the appliance.

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Customer reply replied 1 year ago
Underneath more to the left. It is on a raised platform (built-in) with a half inch gap under lowest part of washer
Appliance Technician: George-Allsorts, Senior Appliance Technicial Manager replied 1 year ago

Thank you Mary Ann,

Regarding the Affresh that you placed into the appliance for the cleaning cycle; was it in liquid, powder, or tablet form, and was it placed into the tub or the detergent dispenser?

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Customer reply replied 1 year ago
Tablet form of Affresh
Customer reply replied 1 year ago
Placed in tub
Appliance Technician: George-Allsorts, Senior Appliance Technicial Manager replied 1 year ago

Ok, .. Now I need to know if this is possible for you to find out; how far under the appliance does the water leak extend to?

If it is possible, post an image for me.

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Customer reply replied 1 year ago
I can't really tell, the washer is bordered by back wall, narrow side wall and dryer. It did not seem to increase leak ( or shallow pool)when it did the final rinse spin. I watched the leak. I almost feel like doing a small regular load to see if it happens
Appliance Technician: George-Allsorts, Senior Appliance Technicial Manager replied 1 year ago

Well since that was to be one of my requests, so that I can get a better picture of the leak area and possible source, I can't disagree with you doing that.

If you are going to, place some paper under the area of the leak and slide it under the appliance.. If the leak is further back, it will show on the paper when it is removed... Also, have a camera handy, to take a few pictures.

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Customer reply replied 1 year ago
Sorry, with this series of questions, it seemed obvious I would not be able to fix the machine myself. While I am sure you are great at what you do, I did not get my problem solved. I believe I need the physical presence of a technician to diagnose and fix my washer.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 16,590
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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MaryAnn,

This could be a small leak from the front door on the unit. I would wipe down the door glass and tub boot well then try it again and see if anything leaks. It may have been just due to the Afresh pack since the suds a lot.

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