How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14612
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

My Viking ice maker is full of water instead of ice

Customer Question

my Viking ice maker is full of water instead of ice cubes...?
JA: Can you guesstimate how old your Viking is? And just to clarify, what's the exact model?
Customer: 2 years old, 15" mpim or something like that
JA: Do you plan on doing the work yourself?
Customer: ideally if I can
JA: Anything else we should know to help you best?
Customer: not that I can come up with
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

Is the freezer working and freezing?

Customer: replied 11 months ago.
the water (which is where the ice cubes typically are) feels cold but it's not frozen.
Expert:  Appliance Guru replied 11 months ago.

This is just an icemaker in the freezer correct?

Customer: replied 11 months ago.
no, it's a standalone icecube maker from Viking
Expert:  Appliance Guru replied 11 months ago.

OK for that style you likely have a unit low on freon causing that issue or the compressor is not running on the unit, check and make sure the compressor is running. If it is then you will need a tech to check the freon pressures in the system.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!