How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22267
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a bottom freezer Samsung Refrigerator. The "Cool

Customer Question

I have a bottom freezer Samsung Refrigerator. The "Cool select pantry"below the 2 crisper drawers freezes shut. We have cleared water and ice below it once by removing the tray. What could be causing this?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: It is probably 1 year old and we can't find the paperwork, so the only thing we have is a serial number.
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: Not that I am aware of...
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

I suspect the defrost drain is frozen shut and allowing the defrost water to run into the bottom of the refrigerator and subsequently freeze.

  • May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.
Hi Kelly,
I cant find the paperwork so I don't have a model number.
Expert:  Kelly replied 1 year ago.

Unplug the refrigerator and leave the doors open for 24 hours and it should thaw and restore proper drainage.