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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15091
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have the jenn air jcd2389ges and the freezer gets cold,

Customer Question

I have the jenn air jcd2389ges and the freezer gets cold, but the fridge side is not, I unplugged it for 2 days ,and plugged it back up and it worked fine, than again about three days later , it stop making ice and the fridge side was not cold and the freezer was not as cold. What is the problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.


You have a defrost issue, either the heater, the defrost thermostat or defrost control is bad. You should remove the back panel in the freezer defrost the build up and check the defrost heater and defrost thermostat for continuity..note it has to be cold for the defrost thermostat to have continuity so do that before completely defrosting everything. If they are both good replace the control.

Here is a video to help you do the troubleshooting


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