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Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!
It is filling too much, so it may have multiple issues if it is not draining, either.
Thank you! So is there water in the machine now that has not drained?
I have an appointment I must leave for. I will place your question back to the list for thew others and will respond when I return if nobody has picked it up.
Hi my name is Ian, let me pick up where Kelly left off - the first thing to do is to get access to the back of the appliance and establish if the washing machine is actually pumping the water out. So put it on to a spin cycle and see if any water is coming out of the drain pipe ~ then come back to me with your results.
OK is the tub empty of water at this time?
OK can you now open the door and can you actually move the drum assembly with your hand?
OK when it was on spin could you hear the drain pump working at the back?
OK so to just go over a few things -
a. It fills with water but too much.
b. The pump doesnt drain the water.
c. There is no motor action
are all these correct?
OK I need you to take the top of the appliance and find this item -- http://www.appliancepartspros.com/whirlpool-assysensor-pressure-wp34001324-ap6008429.html -- once you have found it come back to me.
OK now you will see a small diameter pipe attached to it - I need you to disconnect that pipe and then come back to me.
OK will you now put it on spin again and tell me if it spins this time?
OK thanks - from what you have told me and what we have found I think that what has happened is that the appliance overfilled with water which duly applies more pressure to the motor. This subsequently caused either the motor or the main pcb to fail. My guess would be the main pcb. Whichever it is its going to be a high cost repair - so time to consider what you want to do next. I think I have gone as far as I can with you and would therefore ask that you rate the information given sofar, if you then decide to do further work come back to me and we can take it further.
You have found the original problem - but not the result, I would connect the pump but leave it lose and then see if it will spin - if you are really lucky it will be OK but my feeling is that its more likely the pcb. Try it and come back to me with your results. I dont suppose you have got a multimeter?
OK I need you to check the ac voltage across the pump terminals during a pump out phase.
OK are you connected to 220 volts or 110 volts at the wall receptical ?
OK if you have 110 volts at the pump but the impeller is not turning then firstly the pump is faulty and will need replacing - power it up and see if you can get the impeller to spin once powered up by twisting the impeller.