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bonzaco
bonzaco,
Category: Appliance
Satisfied Customers: 1464
Experience:  Owner at Dales Electronic
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Leaking water out front door, tub fills half way with water.

Customer Question

Leaking water out front door, tub fills half way with water.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

It is filling too much, so it may have multiple issues if it is not draining, either.

  1. Does the drain pump run, even though it is not draining out?
  2. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.
Model # MAH8700AWW Serial # 12228244GR. We don't think the pump was running.
Expert:  Kelly replied 1 year ago.

Thank you! So is there water in the machine now that has not drained?

Customer: replied 1 year ago.
There was some but we got it out with our shop vac.
Expert:  Kelly replied 1 year ago.

I have an appointment I must leave for. I will place your question back to the list for thew others and will respond when I return if nobody has picked it up.

Expert:  bonzaco replied 1 year ago.

Hi my name is Ian, let me pick up where Kelly left off - the first thing to do is to get access to the back of the appliance and establish if the washing machine is actually pumping the water out. So put it on to a spin cycle and see if any water is coming out of the drain pipe ~ then come back to me with your results.

Customer: replied 1 year ago.
We put it on spin and the tub won't spin and no water coming out, sounds like the motor can't turn. It finally stops on its own.
Expert:  bonzaco replied 1 year ago.

OK is the tub empty of water at this time?

Customer: replied 1 year ago.
Expert:  bonzaco replied 1 year ago.

OK can you now open the door and can you actually move the drum assembly with your hand?

Customer: replied 1 year ago.
it spins very freely, like its not hooked to anything. Not like normal when you can tell its hooked to something.
Expert:  bonzaco replied 1 year ago.

OK when it was on spin could you hear the drain pump working at the back?

Customer: replied 1 year ago.
Can't tell, its not pumping water
Expert:  bonzaco replied 1 year ago.

OK so to just go over a few things -

a. It fills with water but too much.

b. The pump doesnt drain the water.

c. There is no motor action

are all these correct?

Customer: replied 1 year ago.
That is whats happing.
Expert:  bonzaco replied 1 year ago.

OK I need you to take the top of the appliance and find this item -- http://www.appliancepartspros.com/whirlpool-assysensor-pressure-wp34001324-ap6008429.html -- once you have found it come back to me.

Customer: replied 1 year ago.
I have removed top and found it.
Expert:  bonzaco replied 1 year ago.

OK now you will see a small diameter pipe attached to it - I need you to disconnect that pipe and then come back to me.

Customer: replied 1 year ago.
Got rubber hose off now
Expert:  bonzaco replied 1 year ago.

OK will you now put it on spin again and tell me if it spins this time?

Customer: replied 1 year ago.
No, does not spin
Expert:  bonzaco replied 1 year ago.

OK thanks - from what you have told me and what we have found I think that what has happened is that the appliance overfilled with water which duly applies more pressure to the motor. This subsequently caused either the motor or the main pcb to fail. My guess would be the main pcb. Whichever it is its going to be a high cost repair - so time to consider what you want to do next. I think I have gone as far as I can with you and would therefore ask that you rate the information given sofar, if you then decide to do further work come back to me and we can take it further.

Customer: replied 1 year ago.
I removed the drain water pump and took it apart, found a quarter jammed in it. the impeller had 2 blades broke off and there was a lot of water in the sealed housing. Could this also cause the motor to not turn on.
Expert:  bonzaco replied 1 year ago.

You have found the original problem - but not the result, I would connect the pump but leave it lose and then see if it will spin - if you are really lucky it will be OK but my feeling is that its more likely the pcb. Try it and come back to me with your results. I dont suppose you have got a multimeter?

Customer: replied 1 year ago.
Still no spin, I do have a meter. Water pump not spinning
Expert:  bonzaco replied 1 year ago.

OK I need you to check the ac voltage across the pump terminals during a pump out phase.

Customer: replied 1 year ago.
I checked voltage across water pump power feed when machine on spin only. Got 110 volts with pump unhooked from power. when pump is hooked up to power I can hear buzzing but no pump running.
Expert:  bonzaco replied 1 year ago.

OK are you connected to 220 volts or 110 volts at the wall receptical ?

Customer: replied 1 year ago.
110
Expert:  bonzaco replied 1 year ago.

OK if you have 110 volts at the pump but the impeller is not turning then firstly the pump is faulty and will need replacing - power it up and see if you can get the impeller to spin once powered up by twisting the impeller.