How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14630
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

I have a kenmore fridge a little over a year old... the ice

Customer Question

i have a kenmore fridge a little over a year old... the ice maker just started to mess up making only a handful of ice in about 12 hrs
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: 18 months the model number is *****
JA: Do you plan on doing the work yourself?
Customer: it depends on how much work is required
JA: Anything else we should know to help you best?
Customer: well during the summer the kids are in and out of the fridge all day and when i pulled the fridge out there was a lot of dust in the vents i don't know if it has anything to do with the ice maker.
Submitted: 1 year ago.
Category: Appliance
Expert:  John replied 1 year ago.

Hello. I'm John. Does the compressor seem to run most of the time? Thank you.

Customer: replied 1 year ago.
Compresser ? If that is the noise the ice maker makes when it dispenses the ice no ... there is no additional noise from when it worked fine
Expert:  John replied 1 year ago.

Let me rephrase my question. Does the freezer temperature seem warmer than usual?

Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

The ice maker will only harvest when the temperature in the freezer is at least 15* F. So, it may be that the freezer temperature is too warm with the frequent openings, the air flow is not as it should be (too much food, forst building, etc) or an issue with the water getting to the ice maker. Are the cubes very small or hollow or just not being made quickly enough?

Expert:  John replied 1 year ago.

Inspect the condenser coil radiator, located at the bottom of your fridge, for a layer of lint blocking the air flow through it. Vacuum any debris you find, and give the freezer a couple of hours to cool down and produce regular ice cubes.

Using the expert's star rating scale, found at the top of your screen, please click the star that expresses your satisfaction with my response.

Thank you for choosing JustAnswer.

Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.


You should check to see the water level in the icemaker and make sure it is truly filling up with enough water. If it is not then it will only make 1-2 cubes at a time. Check to see that and let me know what you find.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!