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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have the same probloem on my jenn air built in

Customer Question

I have the same probloem on my jenn air built in refrigerator
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: about 10-11 years old model #JS48SEDBDA SN 12797222GV
JA: Do you plan on doing the work yourself?
Customer: no I have had extensive work done on it already by applicance people
JA: Anything else we should know to help you best?
Customer: new compressor, 2 new thermistors, new freezer fan, new control board new motherboard, new drier
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the issue?

Customer: replied 1 year ago.
the issue is this refrigerator will not cool down to set temperatures in the freezer nor the box
We have changed the control panel in the box, a new compressor, drier, new fan motor in the freezer
3 thermistors I am at wits end
Expert:  Appliance Guru replied 1 year ago.

Does it just run continually?

Customer: replied 1 year ago.
Well the fans do and there's a defrost cycle that it goes through
Are you really researching this ?
Expert:  Appliance Guru replied 1 year ago.

Does the compressor run though all the time, you have replaced a lot of stuff and you say it is not cooling so is the compressor actually running?

Customer: replied 1 year ago.
it's running the box cools to about 40° And the freezer cool to about 20° and then it won't go down any further
Seems like there's some sort of a control issue
Expert:  Appliance Guru replied 1 year ago.

IS the compressor continually running though and what is the frost pattern on the evaporator?

Customer: replied 1 year ago.
Here are photos
Expert:  Appliance Guru replied 1 year ago.

I need to see the evaporator that is the condenser

Expert:  Appliance Guru replied 1 year ago.

Also what is your suction pressure?

Customer: replied 1 year ago.
I'll have to find out
Can I get to the evaporator to take a picture of it
Expert:  Appliance Guru replied 1 year ago.

Yes you have to remove the inner panel in the freezer to see it or what is the suction pressure?