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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22915
Experience:  Highly accurate diagnostician with over 30 years experience!
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Refrigerator not cooling and got 2 code showing 5y and EF,

Customer Question

refrigerator not cooling and got 2 code showing 5y and EF
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: frigidaire gallery about 2 to 3 yrs old
JA: Do you plan on doing the work yourself?
Customer: trying too
JA: Anything else we should know to help you best?
Customer: how can i fix it
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

That error means the control sees an issue with the fan inside the freezer.

  • Can you hear a fan running in the freezer section?

The model tag is high on a side wall or on the ceiling in the refrigerator section.

  • May I please have your model number so I am able to provide you with accurate, model specific information?