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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22029
Experience:  Highly accurate diagnostician with over 30 years experience!
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My Samsung washer stopped in mid cycle because a heavy load

Customer Question

My Samsung washer stopped in mid cycle because a heavy load had become lopsided. Now, the "key" light stays on. I tried a small load and all the cycles worked. BUT, the "key" light is still on.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

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That means the control panel is locked on most models. However, if you were able to program a cycle, that is obviously not the case. Unplug the machine for 5 minutes and plug it back in. If the key reappears illuminated, please post the model number.