How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14604
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

The lights are out on my 1 1/2 year old B1-36U/S/TH

Customer Question

The lights are out on my 1 1/2 year old B1-36U/S/TH Refrigerator/freezer. How do I fix this?
Submitted: 12 months ago.
Category: Appliance
Expert:  John replied 12 months ago.

Place you hands on the light shield, and pull it toward you to remove it. The bulbs are now accessible for replacing.

Using the expert's star rating scale, please click the star that expresses your satisfaction with my response. I'm not paid, unless you rate my service to you.

Thank you for choosing JustAnswer.

Expert:  Appliance Guru replied 12 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced SUB ZERO tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.


First the light shield does not pull towards you so what the other tech indicated is not even correct, second this unit has a light terminator. If the door is left open too long it will kill the lights in the unit. Once you shut the door and it cools back down they should come back on. If that has not happened yet get back to me thanks!

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!