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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I own a KitchenAid KXD4636YSS 36” Specialty Series Stainless

Customer Question

I own a KitchenAid KXD4636YSS 36” Specialty Series Stainless Steel Retractable Downdraft Vent Hood. When the filters are removed for cleaning it becomes disabled & wont go down until you put filters back in. My spouse put filters back & did not properly seat & close one side. As it started retracting back down the latch opened & now since latch is open it does not go up. Same safety mechanism that does not allow it to go down when filter is out. Is there anyway to manually bring it back up so I can seat properly & lock propery. Thanks
Submitted: 1 year ago.
Category: Appliance
Expert:  Ezekiel replied 1 year ago.

hi I'm Ezekiel please respond when available