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What is the complete make and model off the tag on the frame of the unit? Normally the model number is ***** a tag on the frame edge when you open the door or back edge of a console.
Remove the back panel inside the freezer and check to see if the evaporator coil is all frosted up can you do that?
Are you talking bout the top rear vent in the refrigerator section? That vent no air is coming out of right?
What does the evaporator look like can you upload a picture of it?