How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I talked with at Scotsman this morning about my problem: I

Customer Question

I talked with Fred at Scotsman this morning about my problem:
I have DCE33PA-1WB ice maker. the machine is around 20 years old,but has worked great. last month it started not filling the bin with ice. I bought some Scotsman cleaner and followed the instructions. actually did it twice. Still not filling up. Fred told me to mix bleach and hot water and pour down drain. Did it, still not filling up. the ice is perfect, just keeps melting.
Any suggestions what i might do?
***** *****
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

So it is making ice, but not keeping it correct?

Customer: replied 1 year ago.
I have poured hot water with bleach down the drain, but still isn't keeping it.
Expert:  Appliance Guru replied 1 year ago.

OK does it make ice though?

Customer: replied 1 year ago.
the cubes are clear and full.
Expert:  Appliance Guru replied 1 year ago.

Ok you are likely getting splashing from the grid are you sure the shield is in place and water is not spraying outside the grid area in to the bin?

Customer: replied 1 year ago.
the shield appears to be okay.
Expert:  Appliance Guru replied 1 year ago.

Watch it closely when it is making ice is any water leaking into the bin?

Related Appliance Questions