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Good afternoon. My name is ***** ***** I'll be assisting you with your refrigerator today. The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?