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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The older model F&P Kelvinator 6 cu ft chest freezer I just

Customer Question

The older model F&P Kelvinator 6 cu ft chest freezer I just sold on Trade Me is causing hiccough with purchaser. He bought the freezer - transported it on its base from Auckland to Whangarei, plugged it in when he got home and half filled it with bait only to have it start to defrost within a day. It was going perfectly when we last used it, unplugged it and cleaned it before the sale. The purchaser is wondering what should he be checking.
JA: What's the make and model? And have you checked the settings recently?
Customer: F&P Kelvinator - not sure of model but it is probably 10 years old or more. And where exactly does one check the settings?
JA: Do you plan on doing the work yourself?
Customer: It would cost more than the freezer to have a service technician call out unfortunately.
JA: Emailing***@******.*** is the best way to reach customer service.
Customer: Ok - just fired email off - thanks
JA: Anything else we should know to help you best?
Customer: Only as above . . .
Submitted: 1 year ago.
Category: Appliance
Expert:  bonzaco replied 1 year ago.

Hi my name is ***** ***** first thing to do is switch it onto fast freeze (super freeze) and see if it cools things down first.