How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I can't get the washer to turn off so I can reset the code.

Customer Question

I can't get the washer to turn off so I can reset the code. I've unplugged and waited then plugged back in, touched power once but the hum will not stop.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: Am now. It has been unplugged for 30 min.
JA: Do you plan on doing the work yourself?
Customer: If possible......
JA: Anything else we should know to help you best?
Customer: Anything else I can try?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave. Can you provide more information? What is the brand and if known the model? Top load or front load? Is the door locked? Thanks.