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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22913
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a GE Monogram ZIS480 that is freezing food in the

Customer Question

I have a GE Monogram ZIS480 that is freezing food in the produce drawers
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: ZIS480 12 years old
JA: Do you plan on doing the work yourself?
Customer: yes
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Number 328 in the diagram at the link below is an air damper that I suspect it broken and stuck in the open position, allowing cold freezer air to flood the crisper area uncontrollably.


Are you able to check that and see if it appears to be stuck open?

Customer: replied 1 year ago.
The dampers appear to be working fine
Expert:  Kelly replied 1 year ago.

Appears, as in it does not look broken or you can see it move or what?

Customer: replied 1 year ago.
I can see it open and close
Customer: replied 1 year ago.
sorry - this is painfully slow. I am going to call a local tech to help