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Does the drum tabs seem to be okay and not bent, putting stress on them when they are slid into place?
Does the drum seem to turn easily without hitting or scraping?
Hmm, that is pretty odd. Beyond the obvious (extreme loads, etc), I am not sure what would cause them to break so often. They have a one year warranty from the manufacturer. Are they failing more often than that?
Holy cow, that is definitely not normal. Does the tub move up and down at all and is it noisy when it spins?
The only other thing I can think of is maybe something is breaking down the plastic. Do the broken stubs look to be stressed, like white color when plastic bends right before it breaks?
I am not sure. There are no service pointers going back to inception of this design and I have not run across this first hand. I am going to place your question back to the list in case another has.