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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22266
Experience:  Highly accurate diagnostician with over 30 years experience!
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Kenmore refrigerator not cooling. Freezer works fine!

Customer Question

I left the fridge door open for 2 days and now the fridge won't go back to cooling. The freezer is working fine.
Submitted: 1 year ago.
Category: Appliance
Expert:  Ezekiel replied 1 year ago.

Do u see any ice or frost build up inside the freezer rear panel? Also, can I get the model number as this fridge may have what's called a damper control.

Customer: replied 1 year ago.
Ice/frost build up on rear panel on freezer is negligible. There is a thin line of frost about 3rd of the way up from base of unit in line with the ice tray. Ice maker is also working fine. She's kicking out ice, no problem. I pull plug to see if a restart would help, but no luck.
It's Kenmore 795.78099.901.
Expert:  Ezekiel replied 1 year ago.

This fridge gas a fan motor in the fresh food side as well there is a vent inside towards the back hold in the door switch for about 10 seconds to see if it blows air from the vents

Customer: replied 1 year ago.
Hold door switch? Where is that?
Expert:  Ezekiel replied 1 year ago.

By the light assembly or to the sides

Customer: replied 1 year ago.
The one that is activated when you close the door?
Expert:  Ezekiel replied 1 year ago.

yes

Customer: replied 1 year ago.
Did it. No result/change/effect.
Expert:  Ezekiel replied 1 year ago.

Checking for damper

Expert:  Ezekiel replied 1 year ago.

The damper sits behind that vent towards the back in the center of the fridge. That plastic cover comes off then you will see a vent it should be opened. If that vent is closed you have a bad damper assembly and it will need to be replaced.

Customer: replied 1 year ago.
You want me to PRY that plastic cover off? The cover on the back wall of fridge? The one with the grey plastic piece that says multi air flow?
Expert:  Ezekiel replied 1 year ago.

yes

Customer: replied 1 year ago.
PRY is off and then what?
Expert:  Ezekiel replied 1 year ago.

There should be a plastic square door. Open it towards you a little.

Customer: replied 1 year ago.
There is nothing behind that door.....it's decorative...
Expert:  Ezekiel replied 1 year ago.

The only thing that it can be based on the freezer being okay is the refrigerator fan motor going out.

Expert:  Kelly replied 1 year ago.

Leaving the door open would have allowed the air ducts to freeze up. Open the doors and unplug the refrigerator for 24 hours to thaw and it should start cooling fine once plugged back in.