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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14868
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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The convection oven feature stopped working the microwave

Customer Question

the convection oven feature stopped working the microwave part still works ge model jvm1790sk01
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 6 years
JA: Do you plan on doing the work yourself?
Customer: depends on how complicated the repair
JA: Anything else we should know to help you best?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

Does the unit not program for convection or just the convection heater does not work?

Customer: replied 1 year ago.
The convection oven does not heat up, the oven controls work and the oven functions as if it should heat up, meaning the blower is running but no heat.
Expert:  Appliance Guru replied 1 year ago.

OK then the most likely problem would be a burned out convection heater. You need to check the heater itself for continuity. If it is burned out you need to replace the heater to get it working again.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime! HAPPY 4th of JULY!

Customer: replied 1 year ago.
This beyond my expertise. Can you recommend a technician?
Expert:  Appliance Guru replied 1 year ago.

Sure where do you live city and state?

Customer: replied 1 year ago.
Guilderland NY (Albany)
Expert:  Appliance Guru replied 1 year ago.

Call this number

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