Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Whirlpool gold refrigerator bottom freezer 2 doors.

Customer Question
I took out the temperature-controlled...
I have a Whirlpool gold refrigerator bottom freezer 2 doors.
I took out the temperature-controlled drawer and part of the rail came out. I cannot put it back. this is the inner part which slides on top of the outer part of the rail that is attached to the refrigerator.
It is metal, and the part that came out has a sliding piece with some round pins which is eventually the piece that remains between the inner and the outer parts of the rail when you pull out the drawer.
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 hours by:
7/3/2016
Appliance Technician: bruce peterson,
 replied 1 year ago
bruce peterson
Category: Appliance
Satisfied Customers: 50
Experience: appliance technician at Peterson Appliance Repair
Verified

Hello my name is ***** ***** I will be helping you today with your appliance issue. If you have not provided a model# ***** do so now to get most accurate help and make repair most effective. I would also ask to be rated for my support because this is the way that I am compensated for my time and knowledge.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I attached 4 pictures, hope that will help. I don't have the model number.
orly_weinstein Whirlpool...JPGorly_we...JPGorly_weinstein - Rail in...JPGorly_we...JPGorly_weinstein - rail in...JPGorly_we...JPGorly_weinstein - interna...JPGorly_we...JPG
Appliance Technician: bruce peterson,
 replied 1 year ago

I know that is the track that lets the drawer move in and out. have you tried to put the bearing track back into outer piece? You may need to get a new track if you cant get that piece back in. Use other track for reference of fit. If you need part # ***** would need the model. Also I only got 1 picture

Ask Your Own Appliance Question
Customer reply replied 1 year ago
When I try to put the bearing track back into outer piece, should I align the back of the bearing track with the front of the outer piece, or do I push from the side? (tried both unsuccessfully, will try again per your recommendation). Which file did you get? I re-attached one of the four.
Appliance Technician: bruce peterson,
 replied 1 year ago

The inner piece back should face against outer piece also it wont go into track if not turned the correct way. The inner piece should slide thru the track without effort. If the piece is bent or damaged you will need to get a new track.

Ask Your Own Appliance Question
Appliance Technician: bruce peterson,
 replied 1 year ago

You have the inner track in outer correctly. What is not working?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
The only way I could put it back was by unscrewing the outer part, and sliding the inner part from the back. The glider prevents sliding it from the front. Since I did not receive this answer from you, I don't think I should be charged.I don't want to give a low rating, because you were responsive and tried to help. Perhaps it is hard to resolve a situation like this without seeing it, but bot***** *****ne is I did not get the correct advice so I cannot give a high rating. I prefer not to rate at all.
Appliance Technician: bruce peterson,
 replied 1 year ago

I understand and yes its hard to articulate to someone if your not there and they don't understand what you do. If there was a better illustration I would send it but there isn't. I think I should make my own repair videos because trying to explain appliance repair to someone that isn't a experienced tech is harder than what most think, its not some simple common knowledge profession.

Ask Your Own Appliance Question
Ask bruce peterson Your Own Question
bruce peterson
bruce peterson
bruce peterson
Category: Appliance
Satisfied Customers: 50
50 Satisfied Customers
Experience: appliance technician at Peterson Appliance Repair

bruce peterson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Kenmore elite bottom freezer refrigerator. Model #
Kenmore elite bottom freezer refrigerator. Model #*********** ice maker is not working … read more
travis webb
travis webb
tech.
2,410 satisfied customers
We have a whirlpool fridge with bottom freezer. I topped
Hi! We have a whirlpool fridge with bottom freezer. I topped cooling (both in the fridge and freezer) Lights are on, controls working but temperature is raisng … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Kenmore bottom freezer, model795.6900 or that
I have a Kenmore bottom freezer, model795.6900 or that range, I liked through my care book but the control in the refrigerator has an Er where the frog temp is and dH where the freezer temp should be.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a great bottom freezer. Mod gfe28hmhges. I have a GE
I have a GE bottom freezer refrigerator model gfe28hmhges. See # … read more
Rusty S
Rusty S
Technician
155 satisfied customers
Amana AFB2234WES5 ... bottom freezer cold fridge not. Not
Amana AFB2234WES5 ... bottom freezer cold fridge not … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Have Kitchenaid refrigerator with bottom freezer drawer.
Have Kitchenaid refrigerator with bottom freezer drawer. Suddenly, no water or ice, and door open sensor showing on when doors are all closed. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My bottom freezer door on the left side will not seal it is
my bottom freezer door on the left side will not seal it is a Samsung model # 260 BEAEWW/aa … read more
travis webb
travis webb
tech.
2,410 satisfied customers
My jenair is cold at bottom freezer and refrigerator but not
hello my jenair is cold at bottom freezer and refrigerator but not the top … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Matag bottom freezer refrigerator and the condenser
I have a Matag bottom freezer refrigerator and the condenser fan is pulsating on ang off I have repaced the fan motor and the control board and still have the same issue … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Matag bottom freezer refrigerator and the condenser
I have a Matag bottom freezer refrigerator and the condenser fan is pulsating on ang off I have repaced the fan motor and the control board and still have the same issue… read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a maytag refrigerator. Bottom freezer will not
I have a maytag refrigerator. Bottom freezer will not completely freeze. everything is frost covered … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Kenmore Elite bottom freezer refrigerator and an
I have a Kenmore Elite bottom freezer refrigerator and an error 1F is shown on the control window. There appears to be a fan and a vent system that blows air into the ice bin to keep it frozen. I don'… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have a new Maytag fridge with bottom freezer. All of a
Have a new Maytag fridge with bottom freezer. All of a sudden, it is icing up inside the freezer. Our ice-cream doesn't seem to be as cold. What to do? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We have an amana bottom freezer refrigerator that has a
We have an amana bottom freezer refrigerator that has a digital control panel. At times the control unit shuts right down and there are dashes where the numbers usually are. At times it will stay on f… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
In my bottom freezer refrigerator model795.7730.4600 the
in my bottom freezer refrigerator model795.7730.4600 the lights do not go off when the doors are closed. refrig heats, what can be broken? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Whirlpool bottom freezer will not seal. The gasket is
My Whirlpool bottom freezer will not seal. The gasket is flush at the bottom and fully expanded at the top. I can hold it flush but it will not stay closed. … read more
travis webb
travis webb
tech.
2,410 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Working on a French door bottom freezer Samsung refrigerator
Working on a French door bottom freezer Samsung refrigerator model number RF267AERS. Bottom freezer is not freezing properly, refrigerator working fine.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x