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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Eg on rinse cycle clock does not go past 9 min and washer

Customer Question

Eg on rinse cycle clock does not go past 9 min and washer keeps going. Also after I turn off a cycle it keeps doing something and dous not drain
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: No just tried that for a minute
JA: Do you plan on doing the work yourself?
Customer: Depends how complicated machine about two yrs old
JA: Anything else we should know to help you best?
Customer: I do not think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you have a model number so I can better assist you? And what do you mean by "Eg on rinse cycle"?

Customer: replied 1 year ago.
Model # ***** eg means for example, the prince cycle gets stuck with 9 min left, the fast cycle with 19 min left
Customer: replied 1 year ago.
I did turn it unplug it for 3 hrs no change