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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81965
Experience:  9+ years being an appliance technician with factory training.
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I'm having trouble replacing the pur fridge water filter and

Customer Question

I'm having trouble replacing the pur fridge water filter and now its stuck.
I BROKE the cap, just got the new one and I still cant get the filter out to align it properly.
I can get the cap on, but when I hold in the button and pull, nothing. That's how I broke the last cap.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Good morning. Unfortunately it sounds like your filter receptacle is just not releasing the filter and the filter receptacle may need to be replaced. You can remove all the plastic shrouding around the filter to make sure the button is pushing on the filter housing to release the filter and the linkage isn't misaligned, but if that all checks good, the filter receptacle would need to be replaced.

Customer: replied 1 year ago.
That was not helpful at all. Back to where I started. Should have just called a repair person. Well, at least I know never to do this again.
Expert:  Tyler Z. replied 1 year ago.
Have a nice day