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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a two burner built in Gaggenau electric cooktop. Both

Customer Question

I have a two burner built in Gaggenau electric cooktop. Both control knobs are flashing red and unit does not heat. Any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
The part number shown on the bottom of the unit is:(###) ###-####F1. I do not see a model number.
Expert:  Kelly replied 1 year ago.

Hmm, that number is ***** coming up. No serial tag on the bottom?

Customer: replied 1 year ago.
SN V14212706059G004
Expert:  Kelly replied 1 year ago.

Any other numbers on that same tag the serial number was printed on?

Customer: replied 1 year ago.
No. Just a barcode.
Expert:  Kelly replied 1 year ago.

Okay, can you turn the breaker off for 5 minutes and see if it resets? Do they flash together and fast or slow? Let me know what happens after power cycle.