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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22265
Experience:  Highly accurate diagnostician with over 30 years experience!
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Door locked. panel display shows mute and will not clear. 2

Customer Question

door locked. panel display shows mute and will not clear.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 2 days off and on. Located in my Motorhome.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: It just started this. Pressing and holding the clear button get the door locked message only. Have tried powering down to no avail.
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: I just purchased this RV last month. With the door locked I can't access the nomenclature. GE Advantum 120 is all I can see. Looks like all the photos in the technical service manual.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Did you leave it unplugged for at least 1 hour to allow ample time for the electronics to reset?

Customer: replied 1 year ago.
Most of a day. Door still locked and mute displayed. Reset clock. No change
Expert:  Kelly replied 1 year ago.

Do the buttons respond with a beep at all?

Customer: replied 1 year ago.
Negative. After clock is set I can activate some cook cycles and clear but mute remains highlighted.
Expert:  Kelly replied 1 year ago.

I believe the main electronic control will need to be replaced.

Expert:  Kelly replied 1 year ago.

I will need the model to get you the correct one, though.

Customer: replied 1 year ago.
Guess I need to remove the unit for a field strip. Can't get the numbers with a locked door.
Expert:  Kelly replied 1 year ago.

Yes, the cabinet will need to come off to access the internal parts to unlock the door.

Customer: replied 1 year ago.
Might be able to do that Friday when I get somewhere we will camp for a few days. THX
Expert:  Kelly replied 1 year ago.

You bet, thank you!