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The most common cause of poor cooling is air flow. It may be that the condenser coil is plugged, the condenser fan is not running or other air flow issue that is preventing the compressor area from cooling. It may also be a defrost issue that has the freezer air blocked. I would check those things.
Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
May I please have your model number so I am able to provide you with accurate, model specific information?