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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2949
Experience:  Owner at Scott's Appliance Repair
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Something is dripping in the back of my mom's

Customer Question

Something is dripping in the back of my mom's refrigerator. It constantly saturates towels. Why is this?
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information, as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience.

Expert:  Joel Swenson replied 1 year ago.

also please tell me the approximate location of where the water is inside, outside where etc;, thanks.

Customer: replied 1 year ago.
Inside in the back near the shelves.
Customer: replied 1 year ago.
Here is a picture.
Customer: replied 1 year ago.
Whirlpool ET18PKXBW0
Expert:  Joel Swenson replied 1 year ago.

Thanks for that information give me one moment

Expert:  Joel Swenson replied 1 year ago.

The defrost drain in the freezer is stopped up causing water to back up and come down into the refrigerator, the drain needs to be cleaned out, pull the panel out of the back of the freezer and under the evaporator you will see some metal sheeting with a hole in it, that is the drain, you can blow it out with a air hose if you have an air compressor or you can use a turkey baster and hot water or some type of wire to snake it out with. Here is a video that explains the issue further and shows how to repair it: - click here for video


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Expert:  Joel Swenson replied 1 year ago.

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?

Customer: replied 1 year ago.
I'm going to try what you suggested. I'll get back to you soon.
Expert:  Joel Swenson replied 1 year ago.

sounds good, thanks.