Hi Pearl, I'm having lots of frost in the freezer
after defrosting the drain a week ago. I realize air is getting in somewhere, the seal is not even all the way around. I loosened the screws and tried to align the door but I'm not getting a good seal. Do I need to replace the seal?
JA: What's the make and model? And have you checked the settings recently?
Customer: Its a Kenmore 795 with77306601, Im not sure how to check the settings
JA: Do you plan on doing the work yourself?
Customer: If I can I already put some time into it. I took everything apart to drain the drain hose and opened the back up. the only thing i didnt check was the grommet that keeps air from going back up into the unit through the drain hose. i read about replacing the motherboard but i think since there is so much frost that air is getting in.
JA: Anything else we should know to help you best?
Customer: I checked the airflow from under the unit and towards the back inside freezer. both seem fine
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.