How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Ge profile model PFSS5PJX, not cooling top and very little

Customer Question

Ge profile model PFSS5PJX, not cooling top and very little in freezer. When I defrosted it bottom freezer worked for about a week but top fridge never got cold. I do not believe fan is working in freezer either. Is it the control board?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.

Hello Jan, my name is George,

Can you tell me if there is Ice/Frost behind the drawers in the freezer compartment

Can you tell me if the compressor is hot at the rear of the appliance