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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22032
Experience:  Highly accurate diagnostician with over 30 years experience!
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My name is Serge, sorry my english is far to be perrfect . :

Customer Question

Hi , my name is ***** ***** my english is far to be perrfect .
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: ok , i have a code ' SUDS OR BLOCKED PUMP' still after i cleaned the pump acces down front the michine. ????
JA: What confuses you?
Customer: how i can solut that problem .
JA: Do you plan on doing the work yourself?
Customer: yes if it s possible
JA: Anything else we should know to help you best?
Customer: bosch nexxt 800. do you need serial numberç
JA: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: wfmc8401uc/07 FD8708 900150
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Has there been an issue with lots of soap suds?

Customer: replied 1 year ago.
that can be possible, anoter person used this machine . After 3 or4 times witout soap, i saw suds again .
Expert:  Kelly replied 1 year ago.

That would be the issue. Pour 1 gallon of white distilled vinegar in the tub and run a full cycle with no clothes. That should rinse it all out and restore operation.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.
the problem still there , Kelly !!! after i use vinegar.
Expert:  Kelly replied 1 year ago.

You are still seeing excessive suds when using no soap?

Customer: replied 1 year ago.
zero suds , right now.
Expert:  Kelly replied 1 year ago.

Yet still getting the same error?

Customer: replied 1 year ago.
yess the same error code , ' suds or blocked pump'
Expert:  Kelly replied 1 year ago.

Is all of the water pumping out, even though that code is displaying?

Customer: replied 1 year ago.
i check the pump , the pump workred well, during the different step , and at the end of the last cycle it ringing , the door unlocked but stay litle bit of water inside.
Expert:  Kelly replied 1 year ago.

If it is not draining all of the water, if you are certain the drain hose is clear, the pump will need to be replaced. The plastic impeller that moves the water is likely loose on the motor shaft and not creating good drain pressure.

Customer: replied 1 year ago.
I check the empeller, I turn it whith my finger, and it wasn t loose , i fellted a little resistance.
Customer: replied 1 year ago.
i doesn t check the drain hose. i m gone do it , and come back to you .
Expert:  Kelly replied 1 year ago.

Okay, let me know what you find, thank you!

Expert:  Kelly replied 1 year ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.

Customer: replied 1 year ago.
A tech gone pass tomorrow, let you know what ill do after, thanks
Expert:  Kelly replied 1 year ago.

Thank you.