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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14629
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Okay so, I have a whirlpool side by side model# ec3jhaxrl13.

Customer Question

Okay so, I have a whirlpool side by side model# ***** My fridge is freezing everything. I tried turning the temperatures up a bit in both freezer and fridge. Nothing changed. It seems like they're getting colder. Now the thermostat is saying that the freezer is at 70 degrees (Fahrenheit) which obviously us not the case. And my fridge is saying 40 degrees. I don't know what to do. We got it from a friend because they were moving. I've also gone through two refrigerators in the last year.. I need help ASAP. I cleaned the coils as much as possible because I do have three cats. But the coils weren't extremely dirty to begin with.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.


Normally what causes that is a stuck open the air diffuser, that controls airflow to the refrigerator section and they fail a lot on that unit. Here is a link to it, it is part #22 at this link...CLICK HERE

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Expert:  Appliance Guru replied 1 year ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.