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Good afternoon. My name is ***** ***** I'll be helping you with your refrigerator today. So you are definitely on the right track. You do have a problem with the damper but it could be frozen or it could be stripped or just broken. Turn the refrigerator and freezer off and remove the custom cool drawer. Use a hair dryer and heat up the damper door flaps to the left where the customer cool drawer normally sits. Try again and if it's still freezing then you need to replace the damper assembly so below is a link to the part you'll need to order for your model.
CLICK HERE for damper assembly
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The total charge should be $28. The $5 is just a good faith deposit to make sure you have a credit card and are intending to follow through and such, but the total is $28.
You can remove the entire side and remove the damper. Its quite a bit of work but below is a breakdown of the custom drawer unit. 924 is the damper you need to replace.
Unfortunately not, but the cover panel and such on the left side must be removed in order to expose the damper assembly so you can replace it.
No, not remove the side of the fridge. I'm just saying you need to remove the drawer and then remove the entire custom drawer unit so you can access and replace the damper on the left side of the customer drawer assembly. There is no need to pull the refrigerator out.
Yes, it's the same as exposing the fresh food evaporator which is quite a bit of work. Below is a link to some instructions on how to do this but it's fairly involved.
CLICK HERE for instructions
It's just written poorly. The steps aren't listed 1-6, but they are the instructions below starting with removing the evaporator cover.
That is the center plastic panel against the back wall with the vents. Unfortunately this has gone on for an hour and I don't mean to cut you off but I have holiday dinner I must attend so I wish you the best.
ok good luck.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?