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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81992
Experience:  9+ years being an appliance technician with factory training.
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I have a GE Profile PGCCS1PJXA refrigerator and there is a

Customer Question

I have a GE Profile PGCCS1PJXA refrigerator and there is a recurring ice sheet that is building up in the bottom of the freezer portion.
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I've cleared the ice a few times but it fills back up within a day or so and eventually leaks onto our hardwood floor causing buckling of floor boards.
JA: Is there anything else the Appliance Technician should be aware of?
Customer: Not really. I've unplugged and looked behind the fridge but cannot locate the drain plug which I suspect is clogged
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Good morning! My name is ***** ***** I'll be helping you with your refrigerator today. The ice sheet that builds up on the floor inside the freezer is due to the defrost drain line freezing over and overflowing. You'll need to pull everything out of the freezer, remove the drawers and then remove the back panel inside the freezer. That will expose the cooling evaporator coils with the drain trough below it. Thaw out the drain pan with a hair dryer and shoot hot water down the drain hole with a turkey baster until it's clear. The other option is to just unplug the unit for 24 hours and it'll thaw out on it's own. It's a poor design for a drain unfortunately so the drain line sometimes just freezes over.

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Expert:  Joel Swenson replied 1 year ago.

Apologies, responded on the wrong window.

Expert:  Tyler Z. replied 1 year ago.

That's alright. Let me know if you need anything else.