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Good morning! My name is ***** ***** I'll be helping you with your refrigerator today. The ice sheet that builds up on the floor inside the freezer is due to the defrost drain line freezing over and overflowing. You'll need to pull everything out of the freezer, remove the drawers and then remove the back panel inside the freezer. That will expose the cooling evaporator coils with the drain trough below it. Thaw out the drain pan with a hair dryer and shoot hot water down the drain hole with a turkey baster until it's clear. The other option is to just unplug the unit for 24 hours and it'll thaw out on it's own. It's a poor design for a drain unfortunately so the drain line sometimes just freezes over.
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Apologies, responded on the wrong window.
That's alright. Let me know if you need anything else.