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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82004
Experience:  9+ years being an appliance technician with factory training.
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I tried pushing the crushed and cubed ice icons to get the

Customer Question

I tried pushing the crushed and cubed ice icons to get the ice off button to disappear but it doesn't work
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I changed the water filter and somehow this triggered turning off the ice dispenser on the door - the icon shows ice off - I want to turn it back on
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Appliance Technician should be aware of?
Customer: No - thanks for your help
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you have a model number so I can better assist you by chance?

Customer: replied 1 year ago.
Expert:  Tyler Z. replied 1 year ago.

Perfect, one second while I look up your Samsung refrigerator please.

Expert:  Tyler Z. replied 1 year ago.

It sounds like you're doing it correctly for this model, you should just need to press and hold the CRUSHED and CUBED ice buttons for 5 seconds to remove the ice off light. If that isn't working, unplug the refrigerator for 5 minutes to see if the electronics will reset. And if that doesn't work, you'll need to order and replace the interface control board because it has just failed I'm sorry to say. Below is a link to the part you'd need to order for your model.

CLICK HERE for interface control

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Customer: replied 1 year ago.
Okay - thanks
Expert:  Tyler Z. replied 1 year ago.

not a problem and I hope you have a great holiday weekend. I'm sorry about the bad news today.