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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My son left the freezer open over night, everything

Customer Question

my son left the freezer open over night, everything defrosted. we cleaned it out but ever since, no ice. maybe a few trays in over a week. none overnight last night
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I've checked over and over, the on/off bar is down
JA: Is there anything else important you think the Appliance Technician should know?
Customer: and ice is turned on. i even put it on max ice
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.
How is the freezer temperature now? Did you leave it open and unplugged to allow it to defrost after the door was left open?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
we woke up to a pool of water, everything was defrosted. we cleaned it up and shut the freezer door. that was a week ago
Expert:  Kelly replied 1 year ago.
Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Customer: replied 1 year ago.
i never unplugged anything
Customer: replied 1 year ago.
i don't know what I'm hearing but a fan is running. the whole fridge and freezer is working, lights etc we have restocked the freezer everything is frozen solid but I'm not getting ice
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Hello, are you online with me? I'm doing this Just Answer for a quick response. I can just drop if you are unable to assist...