Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I cannot get my heating element to come on. I have checked

Customer Question
all the sensors and thermostats...
I cannot get my heating element to come on. I have checked all the sensors and thermostats they all have continuity. there are 2 wires on the element red/blue. with power on and drying running, I checked these wires....the red has 120, 0 on the blue
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I have also checked the dryer is receiving full 240 .....120 on each leg and 240 across both legs
Answered in 6 hours by:
5/23/2016
Appliance Technician: bonzaco,
 replied 1 year ago
bonzaco
Category: Appliance
Satisfied Customers: 1,466
Experience: Owner at Dales Electronic
Verified
Hi and Good Morning - can you confirm that you've 240 volts across the two lets of the heater - I wasn't sure if the last statement referred to the appliance input voltage or the volatage at the heater? Thanks ~ Ian
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I get 240 going into the dryer, but not at the heating element
Customer reply replied 1 year ago
I am going to work and won't be back until around 6:30 pm cst. you can contact me @(###) ###-####from 7am to 5pm
Appliance Technician: bonzaco,
 replied 1 year ago
OK you are missing a neutral supply to the heater - multimeter and check it back to the main pct.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I'm not sure what you are referring to by "neutral supply". There are 2 wires on the element. 1 blue 1 red
Appliance Technician: bonzaco,
 replied 1 year ago
OK for the heater to work you have to have a positive & negative supply to form the circuit. From what you have told me if you put your meter between I terminal on the heater and earth you have 240 volts ac. This tells me that you have a positive supply to the heater but you dont have a negative supply ie you dont have a complete circuit only one side of a circuit. This only gives you half the voltage 120 volts No complete circuit no heating, heater wont work on 120 V
Ask Your Own Appliance Question
Customer reply replied 1 year ago
on my first contact this is what I sent...
I cannot get my heating element to come on. I have checked all the sensors and thermostats they all have continuity. there are 2 wires on the element red/blue. with power on and drying running, I checked these wires....the red has 120, 0 on the blue ..then I sent.I have also checked the dryer is receiving full 240 .....120 on each leg and 240 across both legs .I don't know what else you need...I never said I was getting 240 to the element IF I were we would not be having this conversation because it would heat so I don't understand where you are coming from.....Again, I am getting full current to the dryer, but the blue terminal on my element has no power. if we cannot go forward from this information, perhaps this is not going to work out............
Appliance Technician: bonzaco,
 replied 1 year ago
I dont know how much clearer I can be, the element is switched on and off by the main pcb which is directed to do so by the thermostats & thermistors. You have indicated that these work. One side of the supply is connected to the dryer heater all the time the other side is switched. Currently you have only got one side connected so you need with a multimeter to find where the other side is fed from and then ascertain whether it is a fault with the cables or the main pcb The heater needs 240 volts at the two heater element connector tags. Are you getting 240volts at the dryer heater tags or not?? I am not interested in you having 120 volts the element will not work on 120 volts only 240
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Again there are 2 wires on the element and I am getting 120 to the red but nothing to the blue so No I am Not getting 240 to the element....I have said this 3 times.....red wire on element has 120 blue wire on element has ZERO. I also said I replaced the Main Control Board and this did not take care of the problem...I have NOT replaced the timer...now is this clear enough?? If not let me know what other info you need
Appliance Technician: bonzaco,
 replied 1 year ago
If you start up the appliance and put one probe of you multimeter on the case and the other on the red wire connector at the heater what voltage do you get?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I just started it....while running red wire has 124
Customer reply replied 1 year ago
This is at the element
Appliance Technician: bonzaco,
 replied 1 year ago
OK same again at the blue wire to case?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Blue wire to case 124.... But when I put 1 lead on the blue and one lead on the red at the same time while running i get no reading
Appliance Technician: bonzaco,
 replied 1 year ago
OK this time put one probe on the red and one on the blue but not connected to the heater element and tell me what you get?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Ok Bonanza..i get absolutely 0
Customer reply replied 1 year ago
I'm sorry I misspelled you name
Appliance Technician: bonzaco,
 replied 1 year ago
Right in that case what you will have to do is follow the cables back to where they come from and see if you can find any breaks - that is both cables. Is the replacement power module new?I have to head off to work for a few hours now so will ping you when I get back in say 4 hours.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
The module was new but after running a test I found on utube of how to check the module the old and new module checked out to be good. I have checked the wiring and continuity is flowing through them but I can recheck them. I too have to be going to work but I won't be near the dryer until about 6:30 pm c.s.t. If you want me to send you a message when I am back near the dryer I can
Customer reply replied 1 year ago
Just to let you know I did check the centrifugal switch on the motor and it checked out.
Customer reply replied 1 year ago
I'm here if you have anything for me
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an island canopy range hood, 36 by 48, and the light
I have an island canopy range hood, 36 by 48, and the light has failed, my electrician says the starter unit is no longer stocked by you guys. How should I get my light fixed? … read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
Having problems getting my Kenmore 665.16463300 dishwasher
Having problems getting my Kenmore 665.16463300 dishwasher to wash. It will drain when the cancel/drain button is pushed. … read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
Just opened new oven from box, the burners will turn on but
Just opened new oven from box, the burners will turn on but the display will not come on so I am unable to turn on oven or clock or do anything else… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
When I set the oven temp and press on, the oven beeps as if
when I set the oven temp and press on, the oven beeps as if it is at temp when it is cold. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have a new Whirlpool oven. When you broil should the oven
Have a new Whirlpool oven. When you broil should the oven door be closed or kept open. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our Dacor wall oven will shut of mid cooking (usually when
Our Dacor wall oven will shut of mid cooking (usually when over 375) and will also shut off during self cleaning. Just noticed a U20 error code … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
How do I unlock my kenmore oven door. About 5 years,,, I
how do I unlock my kenmore oven door JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model? Customer: about 5 years,,, I have a maintenance contract JA: Do you p… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I turn on dishwasher nothing happens after about minutes it
I turn on dishwasher nothing happens after about minutes it starts to beep … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just bought a Maytag side by side refrigerator at an
I just bought a Maytag side by side refrigerator at an estate sale and the whole inside including the freezer smell like stale cigarettes Even the ice and water smell The outside was coated in nicotin… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE Spacemaker model WSKS2060W2WH and it has a
I have a GE Spacemaker model WSKS2060W2WH and it has a removable agitator insert. GE does not have online manuals for this model. I would like to find whose ass to kick for GE not offering instruction… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
General electric spectra xl44 range Oven only lights at
General electric spectra xl44 range Oven only lights at bottom of oven, top of oven its supposed to lite as well. I tried to lot it with flame still it odes not Please advice… read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
We have a very old (circa 1940's) Servel, propane gas
We have a very old (circa 1940's) Servel, propane gas refrigerator at our camp. It's not cooling like it use to. We "suspect" (with no real knowledge to base our suspicion on) that the "fire box" is b… read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
Nothing is working except top inside lights, it's pluged in,
nothing is working except top inside lights, it's pluged in, breaker on, no display? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Magic Chef mini frig. Every so often, it defrosts
I have a Magic Chef mini frig. Every so often, it defrosts without warning, fills up the pan under the freezer part and leaks on to the floor. Any way to prevent this? … read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
Viking Range Oven Burners Ignite then Shuts Off. 2015
Viking Range Oven Burners Ignite then Shuts Off JA: Can you guesstimate how old your Viking is? And just to clarify, what's the exact model? Customer: 2015 JA: Do you plan on doing the work yourself? … read more
Kelly Smith
Kelly Smith
Technician
0 satisfied customers
How do I test the jAZZ board to see if every thiing is
how do I test the jAZZ board to see if every thiing is working correctly. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How to remove lint filter housing on front of dryer. Vision
How to remove lint filter housing on front of dryer. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My dishwasher suddenly doesn't start It it's whirpool I
my dishwasher suddenly doesn't start It it's whirpool I bought it with my kitchen at ikea in 2013 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x