Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a kitchen aid superba fridge from 2002, ice maker won't

Customer Question
make ice. Little red indicator...
I have a kitchen aid superba fridge from 2002, ice maker won't make ice. Little red indicator is blinking twice and pause then repeating. Teeth were just facing up, then moved into down position. I hear a hum when I press the ice button, and flap does open up. Help!
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
5/18/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,834
Experience: Over 20 yrs. experience with 15,000+ in home repairs.
Verified
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly. Check and see if the red light goes solid when you press the left side flap in with the door open and make sure you are not blocking the optic beam.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
the red light does go solid when I close the flap with door open. Now the teeth moved though. They are facing backwards. And the red light is not flashing.
Customer reply replied 1 year ago
Now they are up, but still facing backwards. So they are moving
Customer reply replied 1 year ago
Actually I am watching them move, and I hear them moving.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Ok tell me where they stop and can you grab and squeeze the black tube that is in the ceiling to the icemaker and squeeze it or is it rock hard?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I did squeeze it, it is not hard. I think the teeth started moving when I squeezed it. They haven't stopped now. This is the first time they are continuously moving in a circle. It's a ticking noise as they move in a circle.
Customer reply replied 1 year ago
Just as of said that, they stopped upwards facing about 45 degrees at the rear. And yeah red light is blinking again.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
the icemaker is broken, that is a bad gear. You need to replace the icemaker to get it working again, they typically last about 7-10 years on average and then need to be changed out. All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Is the optic beam supposed to have that metal on off bar in it. My fridge doesn't have that metal on off bar. I have been told that bar is what we need to fix it
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
No you do not need that and that will not fix this issue.
Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
You just need a new icemaker that happens a lot.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
How much is a new ice maker? Where do I get one?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
You can get one here CLICK HERE
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Do I need anything else to connect it? Or just that? How easy is that to take out and install the new one? Any tips?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Here you go CLICK HERE All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Thanks so much! Last concern is, my water that comes out of the fridge is usually never cold, or only slightly cold. Other people's fridges that I try always come out cold water even without ice, is this related to the ice maker? Or something else? Can it be fixed?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
You would have to install a new line behind the crisper drawers or keep it colder in the refrigerator section for that issue.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
My refrigerator is already max coldness I believe. Do you have instructions for installing the new line ? And preferably part numbers?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Do you have the complete model number off the tag?
Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Also the site frowns on me answering different questions so if you can please rate this one so I can continue with the water cold issue if you can.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Hi sorry, reason I haven't rated it yet iso because I was waiting. I bought the ice maker and replaced it and it isn't working. The teeth aren't spinning at all
Customer reply replied 1 year ago
They are facing at me in a normal position, however not moving. Only other thing I can think of, should I have read used old wiring harness or new one that came with the new ice maker
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
How long have you let it run with the icemaker in?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I mean I've had the ice maker in for atleast 8 hours. It is freezing cold but won't do anything. I saw it move slightly before, the teeth went facing straight up, and now they are down again facing towards me. Nothing is happening.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Is the mold full of water?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
No I don't think it is.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Did you check the fill tube to see if it is frozen with water...squeeze the tube you should be able to squeeze it if not it may be frozen with water.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
If you're talking about just the black rubber tip that's sticking out, yeah I squeezed it. But it looked like the black rubber goes up into the top of the fridge, could it be frozen in the top there?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
It could be, but you may have a water valve or supply issue.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Is there any way to find out what it is ? Water comes out fine from the fridge for drinking?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Fill up the icemaker manually and see if it ejects cubes in an hour or two, if so and the tube is not frozen the valve would be bad if you have a new icemaker. There is a dual valve one for the ice and one for the dispenser. So I would say the valve would be bad if it works when filling it up manually.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Something I noticed too, before I replaced it, somehow the old one started working a bit, like the teeth were spinning I guess the way they eject the ice. On the new ice maker, the teeth don't move at all. Are they supposed to move even if the tray isn't filled up?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
They will only move when the harvest thermostat is cold enough to trip
Ask Your Own Appliance Question
Customer reply replied 1 year ago
the thermostat isn't getting cold enough, so despite the water valve potential problem, there could be another problem that it isn't getting cold enough?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Even with no water it may only rotate once every 30-45 minutes, the easiest way to find out is just fill the mold with water and see if it freezes and ejects them.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
I just filled it now, so I guess I will wait and see. So if it does eject, you think it's a bad valve?
Customer reply replied 1 year ago
Is that a difficult or expensive fix? I'd hate to keep trying new things and buying new parts and they won't work
Customer reply replied 1 year ago
Also, should I have re used original wiring harness
Customer reply replied 1 year ago
The water has pretty much already frozen in the tray
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Did the cubes eject
Ask Your Own Appliance Question
Customer reply replied 1 year ago
they did, and a few additional updates. The blades are in a downward position now. Still facing towards me, but down. There is still some frozen water at bottom of tray but not enough for ice it doesn't feel like. And the red indicator light is no longer on.
Customer reply replied 1 year ago
The teeth are facing upwards now, they must be moving, and I just heard a click in the ice maker but no water
Customer reply replied 1 year ago
suddenly the ice is melted that was stuck on the bottom of the tray, so I don't know what it's doing.
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
The cavity may not be getting cold enough to freeze it sounds like
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Well the ice tray is frozen again and red light on again. And it made the cubes and ejected them before
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Then you must have a bad valve.
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Do you have a walk through for replacement ? And part number ? Or is it very difficult?
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,834
15,834 Satisfied Customers
Experience: Over 20 yrs. experience with 15,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a Whirlpool Frig and Ice maker is there a filter on
we have a Whirlpool Frig and Ice maker is there a filter on the ice maker the numbers I find are: W8RXEGMWB03 and VS4a799009 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Model # for an ice maker to be installed in modelRF170wdlx5.
model # for an ice maker to be installed in modelRF170wdlx5 … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Kennmore 79579432215 refrigerator ice maker will not fill
Kennmore***********refrigerator ice maker will not fill with water. I have replaced the ice maker assembly. I am water to the door. A new filter has been replaced. I have tested the double solenoid. W… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker in our Whirlpool refrigerator is not making
The ice maker in our Whirlpool refrigerator is not making ice. Help! … read more
Joel Swenson
Joel Swenson
High School or GED
3,262 satisfied customers
The ice maker on my Samsung refrigerator Model RF28HMEDBSR
The ice maker on my Samsung refrigerator Model RF28HMEDBSR has stopped making ice. When pressing in the dispenser, the auger inside rotates, but the ice maker makes no ice. Any idea what is wrong? … read more
Webb-Guy
Webb-Guy
tech.
78 satisfied customers
Ice maker stopped working. Perhaps the water supply is
Ice maker stopped working. Perhaps the water supply is frozen. How do I fix it? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Samsung RFG298AAPN ice maker not working. The model is
The model is listed above, RFG298AAPN about 8 years old … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,834 satisfied customers
Ice maker on frigerdare does not fill with water. Water is
Ice maker on frigerdare does not fill with water. Water is available on water dispenser on front. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,262 satisfied customers
Re:Frigidaire side by w/ ice maker ... It quit dispensing
re:Frigidaire side by w/ ice maker ... It quit dispensing ice. After inadvertantly having the on/off arm in off position, the ice maker dispensed all the ice. upon investigating why there was no ice t… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
The ice maker on my Samsung refrigerator has stopped
The ice maker on my Samsung refrigerator has stopped working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My ice maker and water depenser are not working,ice maker
my ice maker and water depenser are not working,ice maker keeps open shut open shut, driving me craa … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Having continuing problems with Kenmore Ice-Maker.
Manufactured 4/2001 Model 106.52542101 Ice Maker S###-##-####… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a GTH18GCDHRWW refidgerator with ice maker( which is
I have a GTH18GCDHRWW refidgerator with ice maker( which is not being used, no water line) that has a terrible noise coming from the freezer area. I get thos noise about every 4 hours. Help! … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Ice maker not working-changed out ice maker -have valve in
ice maker not working-changed out ice maker -have valve in hand #N-86-QC (2188709) continunity seems good water flow good. Can valve still be bad ? Thanks … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
We replaced the filter in the ice maker but ice maker is not
we replaced the filter in the ice maker but ice maker is not working . it is on model # mf12269vem11. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Top ice maker not making ice. RFG298HDRS. The ice maker is
The ice maker is turning when you try to get a glass of ice but no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x