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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years experience!
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We have a brand new Gaggenau BX280/281 double oven

Customer Question

We have a brand new Gaggenau BX280/281 double oven which doesnt heat above 150 degress celsius, and to get to 150 takes about 2hrs, this is even with rapid heat mode on. the oven has just been installed, it was in storage for 18 months so is just out of warranty. Is this normal operation?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! That is not normal operation. I suspect the lower bake element is not working. If you turn it onto a bake cycle, allow about 5 minutes and fell the bottom oven floor, is it hot?