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Our washer stopped mid cycle lid unlocked , clothes were not

Customer Question
off balance so i tried...
Our washer stopped mid cycle lid unlocked , clothes were not off balance so i tried to restart and the machine will not come on at all....only 1 year old
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: Machine was running on wash cycle and completely stopped lid light went off..could not restart....checked breaker, unloaded washer and tried to start and it would not...
JA: Is there anything else the Appliance Technician should be aware of?
Customer: still has water in machine and will not start to even drain...only 1 year old
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Appliance
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Answered in 1 minute by:
5/15/2016
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82,802
Experience: 9+ years being an appliance technician with factory training.
Verified
Do you have a model number so I can better assist you? Are there any lights that illuminate on the control panel or is the control panel 100% dead? Below is a picture of where the model number should be located
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Customer reply replied 1 year ago
C31031394
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
unfortunately that is the serial number, not the model. Do you have a model number so I can better assist you? Are there any lights that illuminate on the control panel or is the control panel 100% dead? Below is a picture of where the model number should be located
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Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
I see you requested a phone call but your credit card things the charge is fraudulent or something like that because it won't allow me to accept the option. You'd need to contact your credit card company and tell them the charge is OK for me to be able to contact you by phone.
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Customer reply replied 1 year ago
Bank ok with $24.00 charge.
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
unfortunately they still won't allow it to process I just tried to accept the option again.
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Customer reply replied 1 year ago
Try Again.
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
nope, still won't allow it
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Customer reply replied 1 year ago
Model mvwc360aw0
Appliance Technician: Jon, Owner/President replied 1 year ago
Jon
Jon, Owner/President
Category: Appliance
Satisfied Customers: 2,782
Verified
Phone call session started
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,340
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! If the control is totally dead, the control is likely having trouble. Unplug it for a few hours to reset the control. Any change when plugged back in?
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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,340
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