How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a whirlpool side by side refrigerator and freezer model

Customer Question

I have a whirlpool side by side refrigerator and freezer model number ED5FHEXSLOO and I still get water out the door but not the ice, The ice still makes in the ice maker but will not dispense through the door.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! Wheny ou attempt to dispense ice, do you hear any noise, like the auger motor getting energized? Does the switch click at the front?
Customer: replied 1 year ago.
Not sure
Customer: replied 1 year ago.
No clicking noise
Customer: replied 1 year ago.
Did u get the response
Expert:  Kelly replied 1 year ago.
Does the actuator paddle that you depress feel loose at all? Does the flapper door open all the way?