How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dave Your Own Question
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience:  34 years experience as a repair technician
Type Your Appliance Question Here...
Dave is online now
A new question is answered every 9 seconds

My whirlpool refrigerator leaks on the bottom left side.

Customer Question

my whirlpool refrigerator leaks on the bottom left side.
Model # ***** SRXYY2
What's wrong with it? It's 3 yrs old.
Submitted: 1 year ago.
Category: Appliance
Expert:  Dave replied 1 year ago.
It may be a clogged defrost drain. Have you checked the bottom of the freezer to see if it's covered in ice?
Customer: replied 1 year ago.
it is, but I can't pull the drawer out to defrost
Customer: replied 1 year ago.
How can I pevent the ice from forming?
Customer: replied 1 year ago.
are u there?
Expert:  Dave replied 1 year ago.
If the drain is clogged, the water from the defrost cycle will run into the bottom of the freezer. You would have to remove the drawer and the inner back panel to unclog the drain pan.
Customer: replied 1 year ago.
I was led to believe the charge was 23.00. my credit card company called to say there may be fraud. you are charging me $24, PLUS $5.00 TWICE.
Expert:  Dave replied 1 year ago.
I've sent a message to the admin dept about this issue.