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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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On a Bosch front loading washer, I have an e13 error code,

Customer Question

On a Bosch front loading washer, I have an e13 error code, the door is locked and won't open
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Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. Answer: That is a blocked drain code. Either the drain pump is bad or the drain line or pump filter is blocked. Check the pump filter in the lower right hand corner of the unit for blockages. If all is clear you likely need a new drain pump and that is common. Not when taking the pump filter out use the drain tube which is the small rubber tube next to the large round pump filter cap to drain the water out of the unit before removing the cap or you will have a ton of water out of the machine. Also once the water is drained out if you start and quickly cancel a cycle the door will unlock. All I ask is please use the Star Rating Link at the top of your page before leaving, tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!