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Ice forming at the bottom of the freezer and I have turned

Customer Question
off the water source months...
Ice forming at the bottom of the freezer and I have turned off the water source months ago what could be the problem?
Submitted: 1 year ago.Category: Appliance
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Answered in 2 minutes by:
4/21/2016
Appliance Technician: Joel Swenson,
 replied 1 year ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,409
Experience: Owner at Scott's Appliance Repair
Verified
Hello, I'm Joel and will be glad to help you today.every 8-12 hours your refrigerator goes into a defrost cycle to melt the ice off the evaporator coils, then the water goes down the defrost drain tube to the defrost pan under the fridge, if the tube gets stopped up it will cause the water to back up into the fridge. The drain will have to be cleaned out. On most models the drain is located behind the freezer panel in the freezer under the evaporator coils you will need to remove the back panel and you will see a small hole under the evaporator that is where the water is suppose to drain, get a air hose if you have an air compressor or a turkey baster and hot water and blow the drain out until the water drains down the hole properly and it will be fixed, let me know if you have any questions. We are on the honor system here. Since I have given you the initial answer please rate/vote by selecting a star at the top of the screen and any follow up questions you may have will be free of charge and of course I will continue to help if needed. Feel free to get back to me with any questions you may have but in the meantime I would appreciate you going ahead and rating the answer as this is the only way I get compensated for my time, thanks! After you have rated/voted the answer you will be sent an email with a link that will allow you to get back to me for any follow up questions free of charge it will not close the question.Please Know: I have nothing to do with your payment to the site and did not receive that money. I am just a technician on the site that is here to help assist you and have nothing to do with billing. NOTE PLEASE READ: When you rate/vote my answer you have to click on the star vote/rate system at the top of your screen. Typing I give you a 5 star rating in a message does absolutely nothing to help me you have to click on the rating system. Thank You! Tips are not expected but are greatly appreciated.
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Appliance Technician: Joel Swenson,
 replied 1 year ago
I see this question is still open, If there is nothing else I can do for you concerning this issue would you please rate my service by choosing a star at the top of the page so that I can put this question on my completed list. Thank you for your immediate attention in takingcare of this. If you feel there is a reason you should not give me a rating or feel I deserve a negative please let me know.
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Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 3,409
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Experience: Owner at Scott's Appliance Repair

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