How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81886
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Kfc-s22e-wms3 freezer door does not open

Customer Question

kfc-s22e-wms3 freezer door does not open
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Unfortunately the rack will freeze in the ice along the floor and won't pull out. You can keep trying to thaw the ice out with a hair dryer, but the reality is that you may just have to empty the refrigerator and then unplug the unit for 24 hours and allow the freezer to thaw out on it's own so you can open the drawer. Only ice build up can stop the drawer from pulling out unless one of the rails has jammed and if the rail has jammed, there is nothing you can do but force the door open so I'd give it 24 hours before you try something like that.
Expert:  Tyler Z. replied 1 year ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?