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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I had formed a question previously but there was a problem

Customer Question

Hello, I had formed a question previously but there was a problem with our Visa number. Unusual. I then used E-mail to ask the same question. Please check and confirm only one charge to answer my question which is: Kenmore refrig/freezer stopped working, either (both) sides. Lights working on both sides. no motor sound evident. I turned off the water source on the back wall of the house. Looks like an electrical problem.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
This is the only question you have listed for your account. Can you please send me the model number for your refrigerator so I can better assist you?