How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Model 253.53722300 kenmore side by side. The ice maker will

Customer Question

Model 253.53722300 kenmore side by side. The ice maker will not dispense ice. The machine sounds like the augar dies after 1 revolution and then resets and stops. It makes a little noise as it does this. There is a plastic ring that is loose in the back thar i never noticed before.
Thank you much for your attention.
db
Submitted: 1 year ago.
Category: Appliance
Expert:  bonzaco replied 1 year ago.
First thing to do is remove the ice bucket and then see if the auger motor runs on its own - then come back to me with your results - Ian
Customer: replied 1 year ago.
Yes, it runs silently and smoothly.
Customer: replied 1 year ago.
I can turn the dispenser blade and round plastic shroud by hand but i cannot turn the auger itself.
Customer: replied 1 year ago.
I fixed it. Can i get my money back?
Expert:  bonzaco replied 1 year ago.
Sure head back to customer car and they will give you a refund.
Customer: replied 1 year ago.
Customer car?
Expert:  bonzaco replied 1 year ago.
Customer Care
Customer: replied 1 year ago.
Thank you much.