How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22896
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

The power head on our BGS5 has stopped working or spinning

Customer Question

The power head on our BGS5 has stopped working or spinning , we have checked the brush and it all is clear so the head just doesn't spin
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! It is likely that the motor is not receiving a voltage from the control. Do you have a meter to test to see if the motor is even getting energized? If you post the complete E number from the machine I can likely get you the service manual.
Customer: replied 1 year ago.
It is an air driven turbo head and doesn't run on electricity as far as we know
Expert:  Kelly replied 1 year ago.
Can you post the complete model number, please?
Customer: replied 1 year ago.
Hi Kelly, This is the numbers I have :
Type- VCBS22X5VO
Not sure if the "O" in either of the numbers is a letter or a number so please let me know if this helps
Regards Gary
Expert:  Kelly replied 1 year ago.
The service manual for that unit is attached. I would suggest a thorough cleaning.
Customer: replied 1 year ago.
I have cleaned the head totally , the attached service manual does not cover the head that I'm talking about, it is the air driven head with a brush that is not working. Can you recommend a service or supply company here in Perth Western Australia so I can either get it repaired or buy a replacement as we seem to be going around in circles here. Regards Gary
Expert:  Kelly replied 1 year ago.
Customer: replied 1 year ago.
I am sorry Kelly but it is obvious to us you have no understanding of the product that we are trying to sort out, I am going to ring Bosch Australia for some answers to resolve this problem , thank you for your time but that is all I can do at this point. Regards Gary
Expert:  Kelly replied 1 year ago.
Take care, thank you.