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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My kitchenaid side by side stopped cooling on the freezer side

Customer Question

My kitchenaid side by side stopped cooling on the freezer side and refridge. Motor runs and lights are working
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Do you have a model number so I can better assist you? The model is located on a sticker near the ceiling of the refrigerator section. Also if you pull the refrigerator out and remove the lower back access panel, is the fan next to the big black round compressor running? And if you touch the compressor is it warm, blazing hot, or room temperature?