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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Door lock engaged with door open so now door won't close correctly

Customer Question

Door lock engaged with door open so now door won't close correctly
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: It is a whirlpool gbs307prb01 model
JA: Anything else I can tell the Appliance Technician before I connect you two?
Customer: Nope
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! We need to make the control think the door is closed to unlock the door. Press in the door latch plunger and hold it in and press the cancel button, keeping the plunger held in. Does it unlock?
Customer: replied 1 year ago.
Where is door plunger located
Expert:  Kelly replied 1 year ago.
It is part of the latch assembly that locks the door. Push in on either side and one side should push in to actuate the switch.
Customer: replied 1 year ago.
No plunger there
Expert:  Kelly replied 1 year ago.
It won't look like a typical door switch plunger, just push on both of the metal arms that are sticking out. One side will push in.
Customer: replied 1 year ago.
I did nothing happened
Expert:  Kelly replied 1 year ago.
Neither side pushed in?
Customer: replied 1 year ago.
Nope neither hook pushes in but the spring on the small hook side did come off
Expert:  Kelly replied 1 year ago.
Well, the door switch is part of that assembly and is actuated by one side pushing, see the lock assembly at the link below. CLICK HERE