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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a whirlpool refrigerator, refrigerator on top,

Customer Question

I have a whirlpool refrigerator, refrigerator on top, freezer on bottom. large one.
Freezer was too packed, create a lot of ice in freezer. Then I defrost the freezer, let the ice melt. then turn freezer back on.
It is work fine now. but the freezer only 1/3 open, cannot pull half or more than half out.
Any suggestion to resolve this problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

hello, was there a lot of frost on the rails and the shelving? after you let it thaw out it closed right away ? is that correct ?thx Randy